Customer Service Team Manager - Leyland

Victorian Plumbing; Farington Moss; On-site; GBP 29,000 - 32,000; Full time

Job summary

Victorian Plumbing is seeking a passionate Team Leader to enhance their customer service team. You'll inspire and support your team to reach new heights in customer satisfaction through effective leadership and a positive work atmosphere. If you're ready for a rewarding challenge in a fast-paced environment, Victorian Plumbing is looking for you!

Qualifications

• Proven management and leadership experience in a call centre environment.
• Exceptional people skills and positive team spirit.
• Ability to resolve customer issues independently.

Responsibilities

• Lead the customer service team ensuring exceptional service.
• Cultivate a motivating and collaborative team environment.
• Act as a communication bridge between team and management.

Skills

Management skills

Customer service skills

Problem-solving

Communication

Adaptability

Job description

Do you have what it takes to shine? Lead the Way at VictorianPlumbing.co.uk!

Are you a customer service extraordinaire with a flair for motivating a team? Do you dream of exceeding expectations and fostering a collaborative environment that's anything but leaky? Then dive right in – VictorianPlumbing.co.uk is looking for a superstar Team Leader to join our team at VictorianPlumbing.co.uk!

In this role, you'll be the cornerstone of our customer service function, ensuring a smooth flow of exceptional service that leaves a lasting impression. Picture yourself as a coach, a mentor, and an inspirational leader – someone who creates a supportive environment where your team can truly flourish and contribute their unique talents.

Through clear communication, delegation, and a keen eye for performance, you'll guide your team to new heights of customer satisfaction. We're talking setting new standards, fostering a culture of continuous improvement, and playing a pivotal role in shaping the future of how we serve our customers.

Here's a glimpse of what you'll be doing:
• Become a Customer Satisfaction Superhero: Own those customer inquiries and drive towards fantastic resolutions. After all, going the extra mile is what sets us apart!
• Lead by Example: Be the embodiment of our company values and inspire your team to follow suit. Let's create a powerhouse of motivated and engaged individuals!
• Unleash Your Team's Potential: Share your wisdom and expertise to coach and develop your team, empowering them to achieve their goals and career aspirations.
• Build a Dream Team: Cultivate a collaborative and supportive environment where everyone feels valued and respected. Set clear goals and motivate your team to achieve stellar results!
• Communication is Key: You'll be the bridge between your team, other departments, and our valued customers. Excellent communication skills are a must!

Do you have what it takes to BOSS your Career with us?

Are you the perfect fit?

• Proven management and leadership experience in a call centre environment is a must.
• You have exceptional people skills and a passion for creating a positive and motivating team spirit.
• Customer service/call centre experience is a no-brainer.
• You possess ability to untangle complex customer conundrums. No situation is too tricky for you to navigate – challenges are just opportunities to showcase your problem-solving expertise!
• Taking initiative and resolving issues independently is your forte.
• Adaptability is key – you thrive in a fast-paced and growing environment.
• Your communication skills, written and verbal, are top-notch, and you have a professional telephone manner.
• Numbers and IT? You've got this. You can utilise all our internal systems with ease.
• A positive and enthusiastic attitude, with the ability to embrace change, is the final ingredient!

If you're ready to make a splash in a dynamic and rewarding environment, we want to hear from you! Join VictorianPlumbing.co.uk and be a part of our customer service success story.


Contract Type: Full Time, Permanent
Salary: £29,215 moving to £31,302 after probation.
Location: Victorian Plumbing, Sustainability Way, Leyland, Lancashire, PR26 6TB
Training: The normal place of work for this role will be at our new site in Leyland, but we would require the successful candidate to undertake their first 6-8 weeks of employment at our existing site in Skelmersdale for their training period.


Working Hours: 40 per week. Our full opening hours are 08:00 – 21:00 Monday to Friday, 08:30 – 17:00 Saturday and 09:30 – 18:00 Sunday. Our Skelmersdale and Leyland full-time, frontline colleagues will work a 5-week rotation which will include one week of late shifts (12:30 – 21:00) and one full weekend.

Interview Stages:

Our friendly recruitment team may reach out to you before an interview offer to chat about a few details like commuting, your notice period, or any questions we might have about your application.

If you’re shortlisted, you’ll have a one-stage interview with our Customer Service Manager. This interview will include some competency-based questions and a prioritization task.

Our Commitment to Diversity and Inclusion

At VictorianPlumbing.co.uk, we are dedicated to creating an inclusive and respectful workplace. We celebrate our differences and believe in equal opportunities for all. We do not discriminate based on sex, religion, political beliefs, race, age, sexual orientation, marital status, disability, gender reassignment, pregnancy or maternity.

As a Disability Confident Committed Employer, we ensure that our recruitment process is accessible to everyone. If you require any adjustments to participate in the application process, please let us know as soon as possible.