Customer Service Team Manager Customer Service · Skelmersdale

Victorian Plumbing; Skelmersdale; On-site; GBP 27,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Team Leader in customer service! Lead a dynamic team, foster a positive environment, and drive exceptional service. This role is perfect for those who thrive in fast-paced settings and are passionate about customer satisfaction. With a focus on coaching and motivating your team, you'll play a pivotal role in enhancing customer experiences. If you're ready to take your career to new heights in a supportive and collaborative workplace, this opportunity is for you!

Qualifications

• Proven management and leadership experience in a call centre environment is a must.
• Exceptional people skills and a passion for creating a positive team spirit.

Responsibilities

• Own customer inquiries and drive towards fantastic resolutions.
• Coach and develop your team, empowering them to achieve their goals.

Skills

Management Experience

Customer Service Skills

Problem Solving

Communication Skills

Adaptability

Tools

IT Systems

Job description

Do you have what it takes to shine? Lead the Way at VictorianPlumbing.co.uk!

Are you a customer service extraordinaire with a flair for motivating a team? Do you dream of exceeding expectations and fostering a collaborative environment that's anything but leaky? Then dive right in – VictorianPlumbing.co.uk is looking for a superstar Team Leader to join our team!

In this role, you'll be the cornerstone of our customer service function, ensuring a smooth flow of exceptional service that leaves a lasting impression. Picture yourself as a coach, a mentor, and an inspirational leader – someone who creates a supportive environment where your team can truly flourish.

Through clear communication, delegation, and a keen eye for performance, you'll guide your team to new heights of customer satisfaction. We're talking setting new standards, fostering a culture of continuous improvement, and playing a pivotal role in shaping the future of how we serve our customers.

Here's a glimpse of what you'll be doing:
• Become a Customer Satisfaction Superhero: Own those customer inquiries and drive towards fantastic resolutions. Going the extra mile is what sets us apart!
• Lead by Example: Be the embodiment of our company values and inspire your team to follow suit. Let's create a powerhouse of motivated individuals!
• Unleash Your Team's Potential: Share your wisdom and expertise to coach and develop your team, empowering them to achieve their goals.
• Build a Dream Team: Cultivate a collaborative environment where everyone feels valued. Set clear goals and motivate your team to achieve stellar results!
• Communication is Key: You'll be the bridge between your team, other departments, and our valued customers. Excellent communication skills are a must!

Do you have what it takes to BOSS your Career with us?

Are you the perfect fit?

• Proven management and leadership experience in a call centre environment is a must.
• Exceptional people skills and a passion for creating a positive team spirit.
• Customer service/call centre experience is essential.
• Ability to untangle complex customer conundrums – challenges are just opportunities to showcase your problem-solving expertise!
• Taking initiative and resolving issues independently is your forte.
• Adaptability is key – you thrive in a fast-paced environment.
• Top-notch communication skills, written and verbal, with a professional telephone manner.
• Comfortable using IT and internal systems.
• A positive and enthusiastic attitude, with the ability to embrace change!

If you're ready to make a splash in a dynamic and rewarding environment, we want to hear from you! Join VictorianPlumbing.co.uk and be a part of our customer service success story.

Contract Type: Full Time, Permanent
Salary: £27,000 - increasing to £30,000 after successful probation period
Location: Victorian Plumbing, Sustainability Way, Leyland, Lancashire, PR26 6TB
Training: The normal place of work for this role will be at our new site in Leyland, but we would require the successful candidate to undertake their first 6-8 weeks of employment at our existing site in Skelmersdale for their training period.
Working Hours: 40 hours per week, Monday - Friday on a rotation of shifts between the hours of 08:00 and 18:00.
Example:
Week One: 08:00 - 16:30
Week Two: 09:30 - 18:00
*Our Skelmersdale contact centre is buzzing with activity! We’re open on weekdays from 8 a.m. until 9 p.m., and we keep the energy going on weekends too (colleagues usually work just one weekend out of every four). As for our Leyland contact centre, we’re starting with slightly different hours, but business needs might lead to changes, and we’ll make sure to give our colleagues plenty of notice.

Interview Stages:

Our friendly recruitment team may reach out to you before an interview offer to chat about a few details like commuting, your notice period, or any questions about your application. If you’re shortlisted, you’ll have a one-stage interview with our Customer Service Manager, which will include some competency-based questions and a prioritization task.

Our Commitment to Diversity and Inclusion

At VictorianPlumbing.co.uk, we are dedicated to creating an inclusive and respectful workplace. We celebrate our differences and believe in equal opportunities for all. We do not discriminate based on sex, religion, political beliefs, race, age, sexual orientation, marital status, disability, gender reassignment, pregnancy or maternity.

As a Disability Confident Committed Employer, we ensure that our recruitment process is accessible to everyone. If you require any adjustments to participate in the application process, please let us know as soon as possible.