Customer Service Team Leader (Repairs and Liaison)

Soundboard Review Services, LLC.; Sheffield; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company in administrative services seeks a Customer Service Team Leader (Repairs and Liaison) to manage a team and ensure excellent customer service. The role involves daily management, coaching, and resolving tenant complaints, with a competitive salary of up to £33,000 per annum.

Benefits

Generous holiday allowance

Free parking

Free breakfasts

Company-paid health cash plan

Reward and recognition scheme

Qualifications

• Experience of working in a team leader role.
• Significant experience of working in a customer service role.
• Ability to understand customer requirements and deliver excellent service.

Responsibilities

• Manage a team of Repairs Advisors and Customer Liaison officers.
• Carry out regular 1:1s and performance reviews.
• Assist in investigating complaints and action learning opportunities.

Skills

People management

Coaching skills

Customer service

Job description

Customer Service Team Leader (Repairs and Liaison)

Join to apply for the Customer Service Team Leader (Repairs and Liaison) role at Soundboard Review Services, LLC.

Customer Service Team Leader (Repairs and Liaison)

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Team Leader (Repairs and Liaison) role at Soundboard Review Services, LLC.

Get AI-powered advice on this job and more exclusive features.

Up to £33,000 per annum

37 hours per week, based at our gorgeous dock-side offices in Preston

What will you be doing in this role?

The Customer Service Team Leader will manage a team of Repairs Advisors and Customer Liaison officers who are a crucial link between our tenants and the teams delivering our repair and improvement works. You will be responsible for the day-to-day management of your team, carrying out regular 1:1s and performance reviews. You will coach and support your team to ensure a high standard of customer service is provided. You will also assist the Customer Services Manager to investigate complaints, identify and action learning opportunities and prepare written responses to tenants.

Up to £33,000 per annum

37 hours per week, based at our gorgeous dock-side offices in Preston

What will you be doing in this role?

The Customer Service Team Leader will manage a team of Repairs Advisors and Customer Liaison officers who are a crucial link between our tenants and the teams delivering our repair and improvement works. You will be responsible for the day-to-day management of your team, carrying out regular 1:1s and performance reviews. You will coach and support your team to ensure a high standard of customer service is provided. You will also assist the Customer Services Manager to investigate complaints, identify and action learning opportunities and prepare written responses to tenants.

Why are you the best person for us?

It Is Essential You Have

• Experience of working in a team leader role
• Significant experience of working in a customer service role
• Excellent people management and coaching skills
• Ability to understand customer requirements and deliver excellent service
• Experience of progressing complaints to a successful resolution
  
  

It Would Be Great If You Also Had

• Experience of agreeing, setting and monitoring performance targets
• Experience of working within the social housing sector
  
  

An important bit!

Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.

Why work with Community Gateway?

Our team are what makes us who we are. We aim for a great employee experience and that includes a range of benefits, including a generous holiday allowance beginning at 26 days plus bank holidays and including your birthday off and Christmas closure. We also offer free parking, free breakfasts, a company-paid health cash plan, reward and recognition scheme and much more.

A Bit More About Us

Community Gateway own and manage around 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.

And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you..

If you haven't done so already, check out the candidate pack on our website for more about us and top tips for your application.

Dates For Your Diary

The closing date for this role is Sunday 8th June 2025 at midnight with interviews held on Thursday 12th June 2025.

We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Soundboard Review Services, LLC. by 2x

Sign in to set job alerts for “Customer Service Team Lead” roles.

Remote Live Chat Assistant (Entry-Level)

Preston, England, United Kingdom 2 weeks ago

Lancashire, England, United Kingdom 1 month ago

Customer Success Consultant- Fully Remote- United Kingdom

Preston, England, United Kingdom 4 days ago

Preston, England, United Kingdom 3 days ago

Preston, England, United Kingdom 3 weeks ago

Skelmersdale, England, United Kingdom 23 hours ago

Customer Service Team Leader (Repairs and Liaison)

Preston, England, United Kingdom 2 days ago

Customer Support Specialist - United Kingdom

Lytham St Anne's, England, United Kingdom 1 day ago

Reddit Content Moderator - 665/666 (Fluency in FR, IT, ES, or DE)

Preston, England, United Kingdom 3 days ago

Oswaldtwistle, England, United Kingdom 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.