Customer Service Team Leader (Protect - Home)

The provided job description contains valuable information but is poorly formatted and somewhat repetitive. Here is a refined version that improves readability and clarity while maintaining the original content:

Customer Service Team Leader (Protect - Home), Newcastle upon Tyne

Client: [Client Name]

Location: Newcastle upon Tyne, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 1b53228bed57

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Overview: We are committed to serving our customers, communities, and planet better every day. We offer a range of insurance services including pet, home, motor, and travel insurance, with a focus on warmth and friendliness in everything we do.

The Role:

• Lead and motivate a team of colleagues to deliver excellent customer service.
• Support and develop team members based on their individual needs.
• Ensure service quality meets company standards.
• Identify opportunities for process and service improvements.
• Ensure compliance with policies and procedures.
• Foster a positive team culture and understand customer needs.

Candidate Requirements:

• Experience in customer service and team leadership.
• Proven ability to manage and coach a successful team.
• Track record of delivering excellent customer service.
• Desirable: experience in financial services.

Skills:

• Strong communication and customer focus.
• Excellent time management.
• Continuous improvement mindset.
• Ability to learn new systems and adapt to change.

Benefits: Pension scheme, private medical insurance, annual bonus, holiday allowance, colleague discounts, family-oriented initiatives, ongoing training, share schemes.

Inclusivity: We value diversity and strive to create an inclusive workplace where everyone can be themselves.

Additional Information: This role supports our Insurance and Money Services team following Tesco's partnership with Barclays. Interviews are expected from August 4.