Customer Service Team Leader (Planning / Scheduli

Morgan Sindall Property Services; Manchester; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading property services company in Manchester is seeking a Customer Team Leader who will oversee contact centre operations, ensuring exceptional customer experiences. The ideal candidate will have supervisory skills and experience in social housing repairs. This role offers a salary range of £32,000 - £38,000 along with opportunities for career growth within the organization.

Qualifications

• Demonstrated ability to supervise and lead teams effectively.
• Experience working in social housing repairs.
• Familiarity with WIP management to ensure customer satisfaction.

Responsibilities

• Ensure Hub contact centre operations deliver required performance.
• Lead a team to provide exceptional customer experiences.
• Manage budgets and drive service excellence.

Skills

Excellent supervisory skills

Experience leading and managing a small team

Experience in a social housing repairs environment

Ability to establish and maintain effective customer relationships

Strong understanding of WIP management

Excellent customer service skills

Proficient in Microsoft Office Suite

Job description

As the Customer Team Leader, you will ensure the Hub contact centre operations deliver the required performance, providing a great customer contact experience through various channels such as Phone, Email, Video, Social Media, and Correspondence. You will be responsible for leading a team supporting daily activities, driving service excellence, influencing profitability, and managing budgets, while maintaining exceptional customer relationships.

• Excellent supervisory skills
• Experience leading and managing a small team of planners
• Experience in a social housing repairs environment
• Ability to establish and maintain effective customer relationships
• Strong understanding of WIP management to meet and exceed targets, ensuring high customer satisfaction
• Excellent customer service skills
• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and making a lasting community impact. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes our customers. Build your career with a leading property services company that values diversity and talented individuals. MSPS is proud to support the resettlement of armed forces personnel. The salary range is £32,000 - £38,000. Morgan Sindall Property Services has over 30 years of experience in the affordable housing sector, providing planned and reactive maintenance to over 200,000 domestic properties nationwide, managing a significant portfolio of large-scale projects.