Customer Service Team Leader | KPI-Driven Coaching & Growth

TipTopJob; Telford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Bonus

Job summary

TipTopJob is seeking a Customer Service Team Leader to join a growing team in Telford. This hands-on leadership role focuses on coaching, developing performance, and driving customer service excellence.

You will manage day-to-day team performance, set targets, monitor KPIs, and report on progress while supporting continuous improvement and business growth. This is a full-time, office-based position in Telford.

Qualifications

• Experience leading a customer service team and delivering results.
• Proven ability to coach and mentor staff.
• Experience setting targets, monitoring KPIs and driving performance improvements.

Responsibilities

• Lead and develop a customer service team of 2 to achieve targets.
• Conduct KPI reviews and performance meetings.
• Provide coaching, feedback and training to team members.

Skills

Team leadership

Coaching

KPI monitoring

Performance management

Training & development

Communication

Time management

Decision making

Feedback

Process improvement

Job description

TipTopJob is seeking a Customer Service Team Leader to join a growing team in Telford. This hands-on leadership role focuses on coaching, developing performance, and driving customer service excellence.

You will manage day-to-day team performance, set targets, monitor KPIs, and report on progress while supporting continuous improvement and business growth. This is a full-time, office-based position in Telford.