Customer Service Team Leader (Hiring Immediately)

JR United Kingdom; Mid Calder; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Customer Service Team Leader to join their dynamic team in Mid Calder. This role offers a competitive hourly wage, various shifts, and the chance to lead and motivate a dedicated team. You will be responsible for managing store operations, ensuring smooth shifts, and providing top-notch customer service. With a commitment to diversity and inclusion, this company values the unique contributions of every employee and offers opportunities for personal growth and career advancement. If you're ready to make a positive impact in a fast-paced environment, this is the perfect opportunity for you.

Benefits

30-35 days holiday (pro-rata)

10% in-store discount

Enhanced family leave

Pension scheme

Long service awards

Qualifications

• Experience leading a team in a busy, fast-paced environment.
• Ability to delegate effectively and motivate your team.

Responsibilities

• Motivate and support your team while managing store operations.
• Provide excellent customer service and handle cash processes.

Skills

Team Leadership

Problem Solving

Customer Service

Motivation

Job description

Social network you want to login/join with:

Customer Service Team Leader (Hiring Immediately), Mid Lothian

Client:

Lidl

Location:

Mid Lothian

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Summary
£14.65 - £15.15 per hour | 25-hour contract | Various shifts | 30-35 days holiday (pro-rata) | 10% in-store discount | Enhanced family leave

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you’ll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You’ll also enjoy the rewards of your hard work, with responsibilities as a leader and opportunities for future success.

In return, we offer a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a comprehensive benefits package supporting your well-being and personal life.

We pride ourselves on supportive teams with big ambitions, providing plenty of opportunities for progression. With the right training, we’ll help you thrive in your role and succeed in your career here.

What you'll do

• Motivate and support your team, learning from our Leadership and Company Principles
• Solve problems swiftly and delegate tasks
• Create an environment where your colleagues can succeed alongside you
• Manage operations within your store and colleagues in the absence of the Store Manager and Deputy Store Manager
• Handle freshness, cash processes, inventory, and stock management to ensure smooth shifts
• Provide excellent customer service every time

What you'll need

• Experience leading a team to achieve targets in a busy, fast-paced environment
• Ability to delegate effectively and motivate your team
• Patience and a friendly manner, with the ability to stay calm in any situation
• Passion to be a key part of the Store Team
• A proactive and encouraging approach to help colleagues develop and improve store operations

What you'll receive

• 30-35 days holiday (pro-rata)
• 10% in-store discount
• Enhanced family leave
• Pension scheme
• Long service awards
• And more perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to make a difference, apply now. Your employment is conditional upon satisfactory references and, if requested, a satisfactory Disclosure and Barring Service check.