Customer Service Team Leader - German Speaking

Advancing People Multilingual; Bedford; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a German Speaking Customer Service Team Leader in Bedford. You will lead a team, provide excellent service to German-speaking customers, and have managerial experience. The role offers a salary of £34,600 plus benefits, with one office day required and flexibility for remote work.

Benefits

Attractive company benefits

Qualifications

• Fluent in German is required.
• Strong customer service and managerial experience are essential.
• Excellent written and oral communication skills are necessary.

Responsibilities

• Lead, support, and develop a team of Customer Service Advisors.
• Deliver high levels of service to customers.
• Provide guidance and resolution to customer enquiries.
• Prioritise work efficiently in a fast-paced environment.

Skills

Fluent in German

Managerial or strong Customer Service experience

Strong customer focus and professional approach

Excellent communication skills, both oral and written

Ability to work effectively as part of a team

Good computer skills

Positive attitude

Job description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Team Leader for their client based in Bedford, Bedfordshire.

As a German Speaking Customer Service Team Leader it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner whilst leading a team of Multilingual speaking Advisors.

Roles & Responsibilities:

• Lead, support and develop a team of Customer Service Advisors
• Adopt and implement best practice
• Effective delivery of high levels of service to new and existing customers
• Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
• Attend company events
• Be able to prioritise work in an efficient and effective manner

Person Specification:

• Fluent in German
• Managerial or strong Customer Service experience
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive attitude

This is a full time Permanent position offering an annual salary of £34,600 + attractive company benefits.

The Successful candidate will need to be office based 1 day a week, there is flexibility to work remotely/work from home 4 days a week

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Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.