Customer Service Team Leader

Power Leisure Bookmakers Ltd (UK Branch); Walsall; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading betting retail company in Walsall is seeking a Customer Service Team Leader to ensure outstanding customer experiences in their shops. Responsibilities include engaging with customers, promoting services, and maintaining shop standards. Applicants should be proactive and passionate about customer service. Full training will be provided, making this role accessible to those without prior experience in betting.

Benefits

Competitive salary with increase after performance review

Performance Bonus & Promotional rewards

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Company Sick Pay

Birthday Leave

Employee Assistance Programme

Financial Wellbeing platform

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Qualifications

• Passionate about customer service and achieving results.
• Ability to meet shop goals and targets.
• Proactive and motivated individual.

Responsibilities

• Engage warmly with every visitor and provide best-in-class service.
• Assist customers in placing bets through various channels.
• Maintain excellent shop presentation standards.

Skills

Customer Service

Communication

Team Leadership

Job description

Customer Service Team Leader page is loaded

Customer Service Team Leader

Apply locations Walsall Caldmore Green (515) time type Part time posted on Posted Yesterday job requisition id JR131638 Customer Service Team Leader

Starting Salary: £1 2.75 per hour

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions

• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers

• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop

• Adapting to different situations while remaining customer-focused

• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including pay increase after

• Performance Bonus & Promotional rewards

• Annual & Quarterly rewards

• Flexible work patterns

• Family Leave (Adoptive, Parental Leave & Wedding Leave)

• Company Sharesave Scheme (discount on Flutter Shares)

• Life Cover

• Company Pension Scheme.

• Company Sick Pay

• Birthday Leave

• Employee Assistant Programme (including up to 6 free counselling sessions)

• Financial Wellbeing platform – NUDGE.

• Company Social Events.

• Groupon Discount Scheme

• Eyecare vouchers

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us t he #1 Top Workplace in the area.

Join us and grow your career with Flutter!

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