Enable job alerts via email!

Customer Service Team Leader

JR United Kingdom

Stoke-on-Trent

On-site

GBP 34,000 - 40,000

Full time

2 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading international supply chain organization is seeking an experienced Customer Service Team Leader to manage their team in Hull. The successful candidate will enhance customer satisfaction while ensuring compliance with customs regulations and delivering exceptional service standards.

Qualifications

  • Previous experience in customer service leadership within supply chain/logistics.
  • Strong understanding of customs compliance and international trade processes.
  • Proven ability to lead and motivate a team.

Responsibilities

  • Lead and manage the customer service team's day-to-day operations.
  • Oversee compliance with customs-related activities.
  • Monitor team performance and report KPIs to senior management.

Skills

Customer-focused mindset
Leadership
Problem-solving
Excellent communication
Process-driven

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Elevation Recruitment Group

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

Job Title: Customer Service Team Leader

Location: Hull (Fully Office-Based)

Salary: Up to £40,000 DOE

Hours: Full-time, Monday to Friday, 8:00am – 4:30pm

Sector: International Supply Chain & Logistics

About the Role

We are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation at their Hull offices. This is a full-time, fully office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.

You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations.

Key Responsibilities

  • Lead and manage the day-to-day operations of the customer service team
  • Improve customer satisfaction by developing processes and service quality standards
  • Oversee and ensure compliance with customs-related activities and documentation
  • Work closely with other departments to ensure seamless customer experience
  • Identify training needs and support the development of team members
  • Handle escalations and resolve customer issues promptly and professionally
  • Monitor team performance and report KPIs to senior management

Key Requirements

  • Previous experience in a customer service leadership role within a supply chain, logistics, or freight environment is a must
  • Strong understanding of customs compliance and international trade processes
  • Proven ability to lead, coach, and motivate a team
  • Excellent communication and problem-solving skills
  • Highly organised and process-driven, with a customer-focused mindset
  • Comfortable working in a fast-paced, high-volume environment

How to Apply

If you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or get in touch for more information.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Service Team Leader

JR United Kingdom

Warrington

On-site

GBP 35,000 - 40,000

Yesterday
Be an early applicant

Customer Service Team Leader

JR United Kingdom

Sheffield

On-site

GBP 35,000 - 40,000

Yesterday
Be an early applicant

Customer Service Team Leader

JR United Kingdom

Shrewsbury

On-site

GBP 35,000 - 40,000

Yesterday
Be an early applicant

Customer Service Team Leader

JR United Kingdom

Chesterfield

On-site

GBP 34,000 - 40,000

Yesterday
Be an early applicant

Customer Service Team Leader

JR United Kingdom

Bolton

On-site

GBP 35,000 - 40,000

Yesterday
Be an early applicant

Customer Service Team Leader

JR United Kingdom

Liverpool

On-site

GBP 30,000 - 45,000

Yesterday
Be an early applicant

Customer Service Team Leader

JR United Kingdom

Derby

On-site

GBP 30,000 - 45,000

Yesterday
Be an early applicant

Customer Service Team Leader

JR United Kingdom

Telford

On-site

GBP 30,000 - 45,000

Yesterday
Be an early applicant

Customer Service Team Leader

TSR Recruitment Limited

Rowley Regis

On-site

GBP 30,000 - 45,000

6 days ago
Be an early applicant