Customer Service Team Leader

One to One personnel Limited; Southend-on-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A market-leading compliance company in Leigh-on-Sea is looking for a Customer Service Team Leader. Join a passionate team committed to exceptional service delivery. The ideal candidate will have over 4 years of customer service experience, excellent organizational skills, and the ability to manage financial reporting. Competitive salary and supportive work environment offered.

Benefits

Competitive salary

Development opportunities

Supportive team environment

Qualifications

• Minimum 4 years’ experience in customer service roles.
• Strong understanding of business financials and reporting.
• Excellent communication and organizational skills.

Responsibilities

• Support the Services Manager in delivering high levels of customer service.
• Investigate and resolve customer service issues.
• Maintain and update financial spreadsheets for accurate forecasting.

Skills

Customer service experience

Business financial understanding

Communication skills

Organizational skills

Attention to detail

Microsoft Office proficiency

Job description

Customer Service Team Leader

Permanent | Full-Time | Leigh-on-Sea | Upto £30,000 PA

About the Role:
This is an exciting opportunity to join a well-established market-leading company in the compliance industry. As an Office Administrator, you’ll be part of a passionate and experienced team, supporting service delivery operations and contributing to the smooth running of the business.

Candidate Profile:

• Minimum 4 years’ experience in customer service roles
• Strong understanding of business financials and reporting
• Excellent communication and organisational skills
• High attention to detail and ability to manage a varied workload under pressure
• Assertive and calm under pressure, with a fair and consistent approach
• Proficient in Microsoft Office and digital systems

Key Responsibilities:

• Support the Services Manager in delivering high levels of customer service
• Investigate and resolve customer service issues, identifying root causes and implementing solutions
• Maintain and update financial spreadsheets for accurate forecasting and budgeting
• Monitor service delivery KPIs and support team performance
• Deliver training and support for new and existing team members
• Provide general administrative support during busy periods or staff absences

Daily Duties Include:

• Logging and managing customer complaints and queries, ensuring timely resolution
• Creating and updating customer care tickets using internal systems
• Preparing compliance reports and certificates post-job completion
• Managing post-service reporting and ensuring timely delivery to clients
• Overseeing departmental invoicing and financial accuracy
• Coordinating subcontractor onboarding and support across field services
• Monitoring field engineer paperwork and arranging training or audits as needed
• Auditing internal admin processes and delivering workshops where required
• Managing office supplies within budget
• Ensuring digital compliance systems are up to date
• Supporting service delivery processes from order acceptance to invoicing
• Answering calls professionally and routing appropriately

Benefits:

• Competitive salary and development opportunities
• Supportive team environment
• Training provided in compliance services and industry standards

How to Apply:
If you're ready for a new challenge and want to join a respected and professional company, apply now to Aimee or Julie at One to One Personnel on 01702 464 444 or email your CV directly to [e-mail] or [e-mail]