Customer Service Team Leader

Adecco; Southend-on-Sea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading staffing agency seeks a Customer Service Team Leader in Southend. You will support the Services Manager in ensuring high service standards, manage service teams, and address customer complaints. Ideal candidates will have strong customer service experience, team management skills, and an understanding of financial reporting. The position offers a full-time permanent role with opportunities for professional growth.

Qualifications

• Experience in customer service roles required.
• Strong financial understanding for reporting.
• Ability to manage and support a team effectively.

Responsibilities

• Support the Services Manager to maintain exceptional customer service standards.
• Identify root causes of service issues and implement solutions.
• Manage service delivery teams to ensure alignment with KPIs.

Skills

Customer service experience

Team management experience

Communication skills

Financial understanding

Data analysis skills

Education

Qualifications in customer service or operations

Job description

Join Our Team as a Customer Service Team Leader!

Are you passionate about delivering outstanding customer service and leading a dynamic team? Our client, a leader in the compliance industry with over 40 years of expertise, is looking for a Customer Service Team Leader to join their thriving team in Southend!

What You'll Do:

Support the Services Manager to maintain exceptional customer service standards.
Identify root causes of service issues and implement efficient solutions.
Manage service delivery teams to ensure alignment with KPIs.
Deliver training and support to new and existing team members.
Handle customer service complaints and queries with precision and care.
Oversee invoicing and financial reporting, ensuring accuracy and timeliness.
Collaborate on compliance reports and audits to maintain high standards.What We're Looking For:

Experience in customer service roles.
Qualifications in customer service or operations preferred.
Strong financial understanding and data analysis skills.
Ability to thrive under pressure with high attention to detail.
Excellent communication skills with a knack for resolving complaints.
Team management experience is essential.Why Join Us?

Be part of a passionate and knowledgeable team dedicated to compliance excellence.
Opportunities for professional growth and development.
A supportive environment where your contributions truly matter.

If you're ready to take on a rewarding challenge and make a real impact, apply now! Let's elevate customer service together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title:

Company:

Location:

Posted:

Aug 4th 2025

Closes:

Sep 4th 2025

Sector:

Administration

Contract:

Permanent

Hours:

Full Time

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