Customer Service Team Leader

Koin Limited; Poole; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a dynamic company as a Customer Service Team Leader, where you'll leverage AI technology to enhance customer experiences and lead a talented international team. This role involves managing customer support operations, optimizing AI tools, and collaborating across regions, including travel to China. Ideal candidates are adaptable, possess strong communication skills, and are passionate about innovative technologies.

Qualifications

• Experience in customer support or related fields.
• Experience in team management and delegation.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and optimize AI performance to ensure high customer satisfaction.
• Oversee the daily management of the Customer Service team in Asia.
• Handle escalated customer queries and ensure timely resolution.

Skills

Customer support experience

Team management

Excellent communication

Organizational skills

Adaptability

Job description

Customer Service Team Leader - AI & Global Collaboration

Are you passionate about leveraging cutting-edge AI technology to enhance customer experience and foster international collaboration? Join our team as a Customer Service Team Leader and take charge of optimizing The Koin Club and Tilly Pig's customer experience by harnessing the power of ChatGPT and other AI tools. This role offers a chance to travel to China and work with our Asia team, providing hands-on experience with the latest AI technology and global collaboration.

Key Responsibilities:

• Manage and optimize AI performance to ensure high customer satisfaction
• Oversee the daily management of the Customer Service team in Asia
• Handle escalated customer queries and ensure timely resolution
• Report issues faced by the team in Asia with the AI tools
• Manage key accounts for top spenders
• Delegate tasks including customer queries, payment disputes, returns, refunds, new orders, reviews, and subscriptions
• Collaborate with the Product Development team on current and upcoming products and communicate effectively with customers
• Coordinate with Marketing and Operations teams to ensure efficient order processing and campaign execution
• Travel to China to work closely with our Asia team and ensure seamless customer experience across regions

Requirements:

We seek a dynamic individual interested in AI and innovative technology. Our ideal candidate will have:

• Experience in customer support or related fields
• Experience in team management and delegation
• Excellent communication and interpersonal skills
• Strong organizational skills with the ability to handle multiple tasks
• Assertiveness and a commitment to high standards
• A positive, adaptable attitude
• An interest in AI and innovative technology (training will be provided)

Join us today and elevate your career by leading a talented team, optimizing AI tools, and fostering international collaboration to improve customer experience. Apply now and seize this exciting opportunity!