Customer Service Team Leader

ZIGUP plc; Peterlee; On-site; GBP 29,000; Full time

Job summary

A leading company specializing in mobility services is seeking a Customer Service Team Leader in Peterlee. This permanent full-time position involves managing a team of advisors to ensure high-quality customer service. The role offers a competitive salary and excellent benefits, including annual leave and wellness services.

Benefits

24 days annual leave, increasing with service

3% employer pension contributions

Free life assurance

Employee referral scheme

Access to 24/7 GP services

Mental health support

Cycle to work scheme

Discounts at top retailers

Qualifications

• At least 2 years’ experience in contact centre management.
• Strong people management skills and professionalism.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Lead a team of customer service advisors.
• Provide training, coaching, and performance feedback.
• Act as a second point of escalation for customer issues.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Problem Solving

Job description

If you would like to apply to other positions at Auxillis, please return to our Careers Page .

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Customer Service Team Leader
Location: Bracken Hill Business Park, Peterlee, SR8 2RR
Salary: up to £28,567.85, plus monthly bonus
Contract: Permanent
Hours: Full time

Do you have a passion for leading a team? Do you enjoy working with motivated and engaged individuals? If so, then this may be the role for you!
This is an exciting opportunity for an ambitious and experienced individual to join one of the UK’s leading providers of bespoke accident claims and mobility services for motorists based at our contact centre in Peterlee.
As a Team Leader you will be responsible for leading a motivated and engaged team of customer service advisors and you will achieve this through weekly 121s, training, on the job coaching, continual performance feedback and quality monitoring.
You will act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values.

About you
• First of all, you have at least 2 years’ experience of working at a similar level of management within a contact centre environment.
• You display professionalism and have a pragmatic approach, with people at the heart of everything that you do, and your customer service ethos will guide you.
• You are a strong people manager and able to create a professional culture where people feel involved and engaged.
• You have excellent time management skills and can work in a fast-paced environment
• You possess excellent organisational, communication and problem-solving skills
• Ideally, you have experience in a motor insurance, accident management or claim handling environment.

Join us as a Customer Service Team Leader and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
Pension - Employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community & Culture - We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Enjoy regular onsite visits from vendors, and free, secure parking for a hassle-free commute.
Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About Us
You may not know the Auxillis name, but it is likely we have helped someone you know. We are the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.