Customer Service Team Leader

JR United Kingdom; Peterborough; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading international supply chain organization is seeking a Customer Service Team Leader in Peterborough. The successful candidate will manage the customer service team, ensuring high satisfaction and compliance with customs regulations. This full-time, office-based role demands strong leadership and a solid background in supply chain operations.

Qualifications

• Experience in a customer service leadership role.
• Strong understanding of customs compliance and international trade.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and manage the daily operations of the customer service team.
• Develop processes to improve customer satisfaction.
• Monitor team performance and report KPIs to senior management.

Skills

Leadership

Customer Focus

Problem Solving

Communication

Job description

Customer Service Team Leader, Peterborough

Client: Elevation Recruitment Group

Location: Peterborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description

Job Title: Customer Service Team Leader

Location: Peterborough (Office-Based)

Salary: Up to £40,000 DOE

Hours: Full-time, Monday to Friday, 8:00am – 4:30pm

Sector: International Supply Chain & Logistics

About the Role

We are recruiting an experienced Customer Service Team Leader to join a leading international supply chain organization at their Peterborough offices. This is a full-time, office-based role, suitable for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.

You will lead the customer service team to enhance client satisfaction while ensuring compliance with customs and international trade regulations.

Key Responsibilities

• Lead and manage the daily operations of the customer service team
• Develop processes and service quality standards to improve customer satisfaction
• Oversee compliance with customs activities and documentation
• Collaborate with other departments to ensure a seamless customer experience
• Identify training needs and support team development
• Handle escalations and resolve customer issues professionally
• Monitor team performance and report KPIs to senior management

Key Requirements

• Experience in a customer service leadership role within supply chain, logistics, or freight sectors
• Strong understanding of customs compliance and international trade processes
• Proven leadership, coaching, and motivational skills
• Excellent communication and problem-solving abilities
• Organized, process-driven, and customer-focused
• Ability to work in a fast-paced, high-volume environment

How to Apply

If you are an experienced customer service leader with a supply chain background, we would love to hear from you. Please apply today or contact us for more information.