Customer Service Team Leader

William Hill; Newark on Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the betting industry is seeking a Team Leader for their shop. This role involves managing a team to ensure high standards and maintaining exceptional customer service. Candidates must have supervisory experience and a proactive attitude. Excellent training and progression opportunities available.

Benefits

Annual Pay Review & Bonus Scheme

Holiday entitlement of 28 days annually

Paid birthday day off

Subsidised travel options for London roles

Best-in-class induction and ongoing training

Career prospects including Cluster Operations Manager

Pension plan matching up to 4%

Sharesave Scheme for shares purchase at a discounted price

Perks and discounts in various areas

Cycle to Work scheme

Qualifications

• Aged 18+ (legal requirement).
• Supervisory experience and strong people skills.
• Strong interpersonal skills and empathy to engage with diverse customers.

Responsibilities

• Leading and motivating a team of Customer Service Representatives.
• Coaching and development of your team.
• Building relationships with our customers and providing excellent customer service.

Skills

Customer Service

Supervisory skills

Interpersonal skills

Proactive attitude

Job description

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For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

We put our customers first and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.

Job description

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

We put our customers first and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.

You will be responsible for:

• Leading and motivating a team of Customer Service Representatives
• Coaching and development of your team
• Maintaining high standards and ensuring the shop always looks the part (visual displays)
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

Working patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What's in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will qualify for an annual performance bonus
• Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
• Paid birthday day off: An extra paid day off for your birthday, which can be taken any time within your birthday month
• Subsidised travel: For roles based in London, access to discounted (or free) Zone 1-6 Oyster card for reduced-cost commuting
• Training and development: Our induction programme is best-in-class, with ongoing external and on-the-job training
• Career prospects: Opportunities to progress to roles such as Cluster Operations Manager or Head Office positions
• Pension plan: We’ll match your pension contributions up to 4%
• Sharesave Scheme: Purchase William Hill shares at a discounted price and share in our success
• Perks and discounts: Discounts in shops, cinemas, holidays, and more
• Cycle to Work: Cost-effective cycling equipment scheme

What do you need to be successful?

• Aged 18+ (legal requirement)
• Supervisory experience and strong people skills
• A positive, proactive attitude and professional approach
• Strong interpersonal skills and empathy to engage with diverse customers