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Customer Service Team Leader
William Hill
Melksham
On-site
GBP 25,000 - 30,000
Full time
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Job summary
A leading betting shop chain is seeking a Team Leader to drive team performance and customer satisfaction. This role offers opportunities for continuous training, competitive benefits, and a clear career progression path. As a Team Leader, you'll motivate staff, ensure operational standards, and interact directly with customers in a dynamic environment.
Benefits
Qualifications
- Aged 18+ (legal requirement).
- Supervisory experience and strong people skills.
- Dynamic and professional attitude.
Responsibilities
- Leading and motivating a team of Customer Service Representatives.
- Maintaining high standards and ensuring the shop looks presentable.
- Building relationships with customers and providing excellent service.
Skills
Job description
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For our customers, William Hill is more than a betting shop. It’s a home from home. It’s a place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers first and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us maintain this atmosphere, making your mark on our business and industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
For our customers, William Hill is more than a betting shop. It’s a home from home. It’s a place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers first and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us maintain this atmosphere, making your mark on our business and industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
You will be responsible for:- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (visual displays)
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and may include evening and weekend working
- Annual Pay Review & Bonus Scheme: Your salary will be reviewed annually, and you may qualify for a performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: An extra paid day off for your birthday, to be taken within your birthday month
- Subsidised travel: Discounted or free Zone 1-6 Oyster card for roles based in London
- Training and development: Comprehensive induction and ongoing training
- Career prospects: Opportunities to progress to roles such as Cluster Operations Manager or Head Office positions
- Pension plan: Company matches contributions up to 4%
- Sharesave Scheme: Purchase William Hill shares at a discounted price
- Perks and discounts: Discounts in shops, cinemas, holidays, and more
- Cycle to Work: Cost-effective cycling equipment scheme
- Aged 18+ (legal requirement)
- Supervisory experience and strong people skills
- A positive, professional, and dynamic attitude
- Excellent interpersonal and empathy skills to engage with diverse customers
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