Customer Service Team Leader

JR Personnel; Loughborough; On-site; GBP 38,000; Full time

Job summary

A leading company based in Loughborough is seeking an experienced Customer Service Team Leader to oversee a dynamic team. This role involves managing staff in a customer service environment, enhancing sales, and ensuring efficient order processing. The ideal candidate should possess supervisory experience, particularly in a manufacturing or construction setting, and must be adept in negotiations and customer interactions.

Qualifications

• 2 years experience in a supervisory position.
• 1 year experience in a customer service office environment.
• Knowledge and experience of specification process ideally within the construction industry.

Responsibilities

• Manage, motivate and develop the customer services team.
• Assist in maximizing sales opportunities and ensure accurate processing of orders and invoices.
• Deputise for the Customer Operations & Logistics Manager where appropriate.

Skills

Leadership

Negotiation

Customer Service

Sales Skills

Tools

Microsoft Office

Job description

Role: Customer Service Team Leader

Location: Loughborough

Reference: PV11229

Duration: Permanent

Salary: Up to £38,000 per annum

Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)

JR Personnel are an employment agency acting on behalf of a client who is looking for an experienced Team Leader to supervise and motivate the customer service team on a day to day basis.

The Opportunity: Our client is a privately owned company who is renowned for excellence. This would suit someone who is used to managing staff from a manufacturing or construction industry environment, rather than a call centre. The successful candidate also needs to come from a sales background and be able to negotiate and up-sell products.

Role profile, duties include but are not limited to:

• Manage motivate and develop a customer services team.
• Assist CSM in delivery and maintenance of a proactive approach, maximising sales opportunities.
• Assist the CSM to ensure all orders, quotes, telephone enquiries, despatches and invoices are processed accurately within agreed service levels.
• Assist in producing monthly report figures based on department performance.
• Deputise for the Customer Operations & Logistics Manager where appropriate.
• Ensure department is effectively resourced.

Essential Criteria:

• 2 yrs experience in a supervisory position.
• 1 year experience in a customer service office environment.
• Knowledge and experience of specification process ideally within the construction industry.
• Experience in Microsoft Office including Word, Excel and Outlook

Desired criteria:

• Own transport
• Manufacturing or construction environment background

Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.