Customer Service Team Leader

Paddy Power; London; On-site; Full time

Job summary

Paddy Power, a leading brand in retail betting, is looking for a Customer Service Team Leader to ensure an exceptional customer experience in our shops. The role involves engaging with customers, promoting products, and leading the team while adhering to our core values. Join us in delivering outstanding service in a vibrant environment, with a competitive salary and numerous benefits.

Benefits

Performance Bonus & Promotional rewards

Flexible work patterns

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Employee Assistance Programme

Financial Wellbeing platform

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Qualifications

• Proactive and motivated individual passionate about achieving results.
• Ability to meet shop goals and targets, customer-focused.

Responsibilities

• Ensure outstanding customer experiences in retail shops.
• Engage warmly with visitors and create a friendly atmosphere.
• Assist customers with bets and maintain shop presentation standards.
• Responsible for shop operations in absence of Shop Manager.

Skills

Customer engagement

Sales promotion

Team leadership

Customer service

Job description

Join to apply for the Customer Service Team Leader role at Paddy Power

Continue with Google Continue with Google

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Team Leader role at Paddy Power

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Starting Salary: £13.90per hour

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations
  
  
  

What we offer?

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE.
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers
  
  
  

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at Paddy Power by 2x

Sign in to set job alerts for “Customer Service Team Lead” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 3 weeks ago

Merton, England, United Kingdom 5 days ago

London, England, United Kingdom £35,000 - £40,000 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Feltham, England, United Kingdom 2 weeks ago

Feltham, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 week ago

Counter Manager "The Ordinary" - John Lewis - Oxford Street

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

Telephone Customer Reservations - Mercedes-Benz

Dartford, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Epsom, England, United Kingdom 1 month ago

Barnet, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.