Customer Service Team Leader

JR United Kingdom; Derby; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une organisation internationale de chaîne d'approvisionnement recrute un leader d'équipe en service client pour ses bureaux à Hull. Le candidat idéal possède une solide expérience dans les opérations de chaîne d'approvisionnement et est passionné par l'amélioration des standards de service client. Ce poste à plein temps implique la gestion d'une équipe dédiée à la satisfaction client et à la conformité douanière.

Qualifications

• Expérience antérieure dans un rôle de leadership en service client dans un environnement de chaîne d'approvisionnement.
• Bonne compréhension de la conformité douanière.
• Capacité prouvée à diriger et motiver une équipe.

Responsibilities

• Gérer les opérations quotidiennes de l'équipe de service client.
• Améliorer la satisfaction client en développant des processus.
• Superviser les activités liées à la conformité douanière.

Skills

Leadership

Communication

Problem Solving

Customer Service

Process Improvement

Job description

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Hours: Full-time, Monday to Friday, 8:00am – 4:30pm

Sector: International Supply Chain & Logistics

About the Role

We are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation at their Hull offices. This is a full-time, fully office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.

You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations.

Key Responsibilities

• Lead and manage the day-to-day operations of the customer service team
• Improve customer satisfaction by developing processes and service quality standards
• Oversee and ensure compliance with customs-related activities and documentation
• Work closely with other departments to ensure seamless customer experience
• Identify training needs and support the development of team members
• Handle escalations and resolve customer issues promptly and professionally
• Monitor team performance and report KPIs to senior management

Key Requirements

• Previous experience in a customer service leadership role within a supply chain, logistics, or freight environment is a must
• Strong understanding of customs compliance and international trade processes
• Proven ability to lead, coach, and motivate a team
• Excellent communication and problem-solving skills
• Highly organised and process-driven, with a customer-focused mindset
• Comfortable working in a fast-paced, high-volume environment

How to Apply

If you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or get in touch for more information.