Customer Service Team Leader

Michael Page (UK); Brighton; On-site; GBP 27,000 - 33,000; Full time

Job summary

A well-established organisation is seeking a Customer Service Team Leader in Brighton to oversee the team's daily operations and drive customer satisfaction. The ideal candidate will possess strong leadership skills and experience in the customer service sector, with opportunities for career progression and competitive remuneration.

Benefits

Competitive salary

Performance-related bonus

33 days of holiday leave

Permanent position

Growth opportunities within the Team

Qualifications

• Proven experience in a customer service leadership role.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee daily operations of the customer service team.
• Mentor and support team members.
• Develop strategies to improve customer satisfaction.

Skills

Problem-solving

Decision-making

Communication

Interpersonal abilities

Team management

Customer satisfaction

Tools

Reporting software

Communication tools

Job description

• Customer Service Team Leader
• Full time (37.5) and flexible hours

About Our Client

This company has established itself as a recognised name in its field. It is a medium-sized organisation that values structured processes and a results-oriented approach to delivering exceptional customer experience

Job Description

• Oversee the daily operations of the customer service team to maintain a high standard of service.
• Mentor and support team members to ensure they reach their full potential.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer queries and ensure prompt resolution.
• Monitor and report on team performance metrics.
• Collaborate with other departments to streamline customer service operations.
• Ensure compliance with company policies and industry regulations.
• Identify opportunities for process improvements and implement changes effectively.

The Successful Applicant

A successful Customer Service Team Leader should have:

• Proven experience in a customer service leadership role.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Experience in managing team performance and delivering results.
• Knowledge of the Leisure, Travel & Tourism industry is advantageous.
• Ability to remain calm and professional under pressure.
• Proficiency in relevant software and tools for reporting and communication.

What's on Offer

• A competitive salary of £27,000 - £33,000 per annum.
• Performance-related bonus to reward your achievements.
• 33 days of holiday leave to maintain work-life balance.
• A permanent position in a well-established organisation.
• Opportunities to grow within the Team

This role as Customer Service Team Leader in central Brighton offers a fantastic opportunity to develop your career. Apply today to take the next step in your professional journey!