Customer Service Team Leader

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Brighton; On-site; GBP 27,000 - 33,000; Full time

Job summary

A medium-sized organization in Brighton is seeking a Customer Service Team Leader to manage their customer service operations. The role involves mentoring team members, enhancing customer satisfaction, and ensuring top service standards. Enjoy a competitive salary, performance bonuses, and ample holiday leave, all while working in an established company poised for growth.

Benefits

Performance-related bonus

33 days of holiday leave

Opportunities to grow within the Team

Qualifications

• Proven experience in a customer service leadership role.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee daily operations of the customer service team.
• Mentor and support team members for their growth.
• Develop strategies to improve customer satisfaction.

Skills

Problem-solving

Decision-making

Communication

Interpersonal skills

Tools

Customer service software

Job description

The position of Customer Service Team Leader is an excellent opportunity to lead a customer-focused team. The role is based in centra Brighton, where you will manage day-to-day operations and ensure the highest level of customer satisfaction.

This company has established itself as a recognised name in its field. It is a medium-sized organisation that values structured processes and a results-oriented approach to delivering exceptional customer experience

Description

• Oversee the daily operations of the customer service team to maintain a high standard of service.
• Mentor and support team members to ensure they reach their full potential.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer queries and ensure prompt resolution.
• Monitor and report on team performance metrics.
• Collaborate with other departments to streamline customer service operations.
• Ensure compliance with company policies and industry regulations.
• Identify opportunities for process improvements and implement changes effectively.

Profile

A successful Customer Service Team Leader should have:

• Proven experience in a customer service leadership role.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Experience in managing team performance and delivering results.
• Knowledge of the Leisure, Travel & Tourism industry is advantageous.
• Ability to remain calm and professional under pressure.
• Proficiency in relevant software and tools for reporting and communication.

Job Offer

• A competitive salary of 27,000 - 33,000 per annum.
• Performance-related bonus to reward your achievements.
• 33 days of holiday leave to maintain work-life balance.
• A permanent position in a well-established organisation.
• Opportunities to grow within the Team

This role as Customer Service Team Leader in central Brighton offers a fantastic opportunity to develop your career. Apply today to take the next step in your professional journey!

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