Customer Service Team Leader

Flutter Entertainment Plc; Bolton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Annual & Quarterly rewards

Flexible work patterns

Family Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Company Sick Pay

Birthday Leave

Employee Assistant Programme

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Job summary

Flutter Entertainment Plc is hiring a Customer Service Team Leader in Bolton. You will lead a fast-paced retail betting shop, ensuring top-notch guest experiences and smooth daily operations across channels.

The role emphasizes strong leadership, proactive service, and the ability to manage shop activities in the Shop Manager's absence. On-site position with a comprehensive benefits package.

Qualifications

• Proven experience leading a customer service team in a retail/betting environment.
• Excellent communication and problem solving skills.
• Ability to stay calm under pressure and adapt to changes.
• Strong focus on delivering hospitality and high standards of shop operations.
• Willingness to learn and support team members.

Responsibilities

• Assisting customers to place bets through terminals, phone, and in-shop channels.
• Maintain inviting shop presentation and atmosphere.
• Cover all shop operations in the Shop Manager's absence.
• Adapt to changing situations while maintaining customer focus.
• Perform social responsibility duties per guidelines.

Skills

Leadership

Customer service

Communication

Problem solving

Adaptability

Job description

Customer Service Team Leader

Starting Salary £13.25 per/h

Location: Bolton

Type: Permanent

For people who make things happen

If you thrive on pace, enjoy taking initiative and are ready to adapt when things change, you’ll feel at home here. We’re looking for people who bring energy and curiosity, ask the right questions and find a way forward when the answer isn’t obvious. This is your opportunity to bring that attitude to Retail Shops, where you’ll join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

What you’ll take on

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What you’ll bring

• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
• Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
• Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
• Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
• Excellent hosting skills, creating a welcoming and enjoyable experience for every customer

What you’ll get

We are a flexible employer; whether you have personal commitments or a hobby that brings you joy, we want you to bring your best self to work. We also like to share our success; after all you make it happen. Our Benefits package includes;

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers

Flutter Entertainment (“Flutter”) is committed to creating an inclusive and accessible recruitment process, ensuring every candidate can participate fully and fairly. We welcome requests for adjustments at any stage of the hiring journey and throughout employment.

If we are unable to meet a requested adjustment, we will work with you to explore suitable alternatives and ensure a fair and supportive process. Our goal is to enable all individuals to thrive, removing barriers so they can reach their full potential.

Paddy Power

Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers, to cheeky upstart mischief-makers, to part of the largest betting & gaming technology company in the world. Although we’ve grown to the betting behemoth we are today, we’ve not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.

As part of the UK & Ireland region of Flutter - Paddy Power is included in a collection of big-hitting entertainment brands such as Betfair, PokerStars, Sky Bet, Sky Gaming and tombola.

Flutter

Flutter is the world’s #1 online sports betting and gaming operator and home to some of the UK and Ireland’s most recognisable brands, including Paddy Power, Betfair and Sky Bet. We set the pace for our industry. And we’re always looking for what’s next.

Here, good ideas move fast. You’ll work with sharp people, solve problems at serious scale and be backed to challenge how things are done. Using our unmatched scale, we share ideas, tech and expertise across our brands and locations, turning great thinking into global impact.

Ready to raise the game?