Customer Service Team Leader

Bath and North East Somerset Council; Bath; On-site; GBP 30,000 - 40,000; Full time

Job summary

Bath & North East Somerset Council is seeking a full-time Team Leader dedicated to enhancing community life. The role involves leadership, team support, and innovative improvements to service delivery. Ideal candidates are excellent communicators with a passion for public service and a proactive attitude. Flexibility and adaptability across various locations will be required.

Benefits

Flexible working time

Supportive team environment

Career development opportunities

Qualifications

• Experience of leading or supervising a team.
• Great communicator to handle tricky situations with empathy.
• Organised and proactive.

Responsibilities

• Planning and coordinating work for smooth operations.
• Being the go-to for advice and encouragement.
• Improving processes for better customer and staff outcomes.

Skills

Communication

Team Leadership

Organizational Skills

Job description

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At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

Are you passionate about making a real difference in people’s lives? Do you thrive in a role where you can support both customers and colleagues every day? If that sounds like you keep reading!

We’re looking for a full time Team Leader who’s all about people. You’ll lead a dedicated team delivering essential services that directly impact our community. Whether it’s helping a resident get the support they need or guiding a colleague through a challenge, your focus will be on creating positive outcomes for everyone.

About the Role

• Planning and coordinating work so everything runs smoothly and efficiently.
• Being the go-to person for advice, problem-solving, and encouragement.
• Helping new team members settle in and grow in confidence.
• Keeping an eye on budgets and making sure resources are used wisely.
• Spotting ways to improve how we work and make things better for customers and staff.
• Representing your team in meetings and building great working relationships.
• Working with partners to improve outcomes for residents.
• Working collaboratively with other teams to deliver a truly joined up service across all our locations.

About You

• Someone with experience of leading or supervising a team.
• A great communicator who can handle tricky situations with empathy and confidence.
• Organised, proactive, and ready to take initiative.
• Knowledge of relevant policies, procedures, and legislation (or willing to learn).
• Someone who genuinely cares about people and wants to improve lives.

Where will you be working?

Your main base will be in Bath, but we’re looking for someone who’s flexible and mobile ready to support our other locations when needed, including the Contact Centre. Being adaptable and comfortable working across different sites is key.

There will be occasions where you will work outside of normal working hours which include Saturdays and evenings.

You’ll be part of a supportive, forward-thinking organisation that’s all about Improving People’s Lives. We live by our values:

Boldness We’re not afraid to try new things.

Empowerment We trust our people to make decisions.

Support We’ve got each other’s backs, and we’re here to support our customers.

Transparency We’re open, honest, and always learning.

If you’re someone who leads with empathy, thrives on teamwork, and wants to make a difference every day we’d love to hear from you.

Apply now and help shape the future of services in Bath & North East Somerset!

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Natasha Powell, Operational Team Leader, on [emailprotected] or call 01225477222.

Interview date: 11/07/2025

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath & North East Somerset Council we have one overriding purpose to improve peoples live. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

Please note that this role is subject to a Basic DBS Check.

*Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.