Customer Service Team Leader

talent.ai; Baildon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic role awaits as a Customer Service Team Leader, where you'll manage a multi-skilled team ensuring exceptional service delivery. In this full-time position, you will focus on improving communication channels and leading operational changes to enhance customer satisfaction while fostering a collaborative work environment.

Benefits

Competitive salary

Career advancement opportunities

Training and professional development

Generous holiday allowance

Supportive work environment

Qualifications

• Strong background in Customer Service activities and management.
• Excellent verbal and written communication skills.
• Proven track record in performance management.

Responsibilities

• Oversee customer service activities and manage a team.
• Ensure compliance with service levels and resolve business issues.
• Establish improved communication channels for service quality.

Skills

Communication skills

Customer Service management

Telephony systems knowledge

Staff engagement

Change management

Job description

Are you ready to take your career to the next level? Do you thrive in dynamic environments where every day brings new challenges? Is leading a team to deliver exceptional customer service your passion? Our client is currently looking for a Customer Service Team Leader to join their vibrant team in Shipley, West Yorkshire!

As the Customer Service Team Leader, you will take the helm of a multi-skilled Customer Relations Team, steering them to success through effective management of inbound and outbound calls and emails from both customers and clients. Your focus will be on quality and performance, establishing improved communication channels to ensure that we consistently deliver the highest level of customer service possible. You'll oversee all customer service activities, ensuring compliance with service levels, and acting as a critical liaison for operational changes while resolving any business issues that arise.

Hours of Work: Full-time

Customer Service Team Leader Requirements

• Strong background in Customer Service activities and management.
• Excellent communication skills, both verbal and written.
• Good knowledge of telephony systems, configurations and call routing.
• Proven track record of staff engagement and performance management.
• Experience in change management within an operation or contact centre environment.
  
  

Customer Service Team Leader Benefits

• Competitive salary, commensurate with experience.
• Opportunity for career advancement in a growing company.
• Supportive and collaborative work environment.
• Training and professional development to enhance your skills.
• Generous holiday allowance and benefits package.
  
  

Meet the Organisation: Who We Are and What We Do

They are committed to delivering exceptional services that meet their clients' needs. Their dedicated team is at the heart of their success, working tirelessly to ensure customer satisfaction while striving for operational excellence. They pride themselves on being an equal opportunities employer, where innovation and teamwork are encouraged.

If you think you are suitable for this Customer Service Team Leader role, please apply now! Don't miss the chance to lead a talented team and make a difference in our organisation!