Customer Service Team Lead - Hybrid, Growth & Impact

Office Angels; Wallsend; Hybrid; GBP 36,000; Full time

Job summary

A dynamic employment agency in North Tyneside is seeking a Customer Service Team Leader to lead a high-performing team dedicated to exceptional customer experiences. This includes managing operational tasks, developing team members, and promoting a proactive service culture. Candidates should possess strong leadership, communication skills, and experience in customer service. This role offers a competitive salary and a hybrid work model after the probationary period.

Benefits

Free parking onsite

Hybrid working pattern after probation

Free access to onsite gym

Private healthcare

Qualifications

• Strong leadership and team management skills.
• The ability to work under pressure and manage competing priorities.
• Exceptional communication, coaching, and interpersonal abilities.

Responsibilities

• Lead and develop a high-performing team of 10-15 individuals.
• Oversee the timely completion of operational tasks.
• Act as a point of escalation for complex queries.

Skills

Leadership skills

Customer service ethos

Communication skills

Analytical thinking

Attention to detail

Tools

Microsoft Office

Job description

A dynamic employment agency in North Tyneside is seeking a Customer Service Team Leader to lead a high-performing team dedicated to exceptional customer experiences. This includes managing operational tasks, developing team members, and promoting a proactive service culture. Candidates should possess strong leadership, communication skills, and experience in customer service. This role offers a competitive salary and a hybrid work model after the probationary period.