Customer Service Support Advisor

City Building; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a leading construction firm in Scotland for a Customer Service Advisor. In this role, you will be the first point of contact for customers, assisting them with repairs and maintenance inquiries. Your ability to provide efficient and empathetic support will be crucial in ensuring customer satisfaction. Join a company that values its people and offers a supportive environment for professional growth. If you have a passion for helping others and want to make a difference, this is the perfect opportunity for you to shine.

Qualifications

• Experience in customer service or similar roles is essential.
• Strong attention to detail and proven call handling skills.

Responsibilities

• Handle incoming calls regarding repairs and maintenance.
• Provide professional support to customers with empathy.

Skills

Customer Service

Call Handling

Attention to Detail

Empathy

Education

Experience in Customer Service

Knowledge of Housing Repairs

Job description

City Building, 350 Darnick Street, Glasgow G21 4BA [phone]

As one of Scotland’s largest construction companies, with a turnover of circa £200 million, City Building provides a range of repairs and maintenance, construction, manufacturing, and refurbishment activities across the public, private, and third sectors.

At City Building, people are at the heart of everything we do. Our people have made our award-winning business the success it is today and as it continues to grow; we want them to be the best they can be and to reach their potential.

Job Opportunity

An exciting opportunity has arisen for a Customer Service Advisor to join our busy Contact Centre.

As a Customer Service Support Advisor, you’ll be the first point of contact for customers needing assistance with repairs, maintenance, and emergency work. You’ll handle incoming calls, providing efficient, professional support, ensuring customers’ needs are met with empathy and accuracy.

Key Responsibilities

1. Handle incoming customer calls regarding repairs and maintenance.
2. Provide efficient and professional support to customers.
3. Ensure customer needs are met with empathy and accuracy.

Minimum Requirements

• Knowledge of housing repairs and customer service standards or experience of delivering other similar services.
• An excellent customer-centric approach.
• Proven experience in call handling.
• Key attention to detail and accuracy.

Please refer to the role profile for further details on this role.

If you feel you have the necessary skills and experience for this role then please forward a CV to the People Service Team email [e-mail] by close of business on Tuesday, 10 December 2024.