Customer Service Support

Adecco; Newcastle-under-Lyme; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading employment agency is seeking a Customer Service & Sales Support Executive in Newcastle-under-Lyme. The ideal candidate is confident, organized, and enjoys helping people in a fast-paced environment. Responsibilities include handling customer inquiries, supporting sales tasks, and updating records. Prior experience in customer service or administration is preferred. This position offers a great opportunity for career advancement.

Qualifications

• Experience in customer service, sales support, or office administration preferred.
• Comfortable speaking with customers over the phone.

Responsibilities

• Re-engage with customers by phone and email.
• Handle inbound enquiries professionally.
• Support the sales and customer service team.
• Assist with general office admin.
• Update customer records using CRM systems.

Skills

Strong communication skills

Customer-first approach

Organised and reliable

Attention to detail

Job description

Overview

Customer Service & Sales Support Executive. Are you a confident communicator who enjoys helping people and working in a fast-paced office environment? We're looking for a friendly, organised, and proactive Customer Service & Sales Support Executive to join a growing team within a long-established and successful business. This is a great opportunity for someone with experience in customer service, sales support, or office administration who's ready to take the next step in their career.

Responsibilities

• Re-engaging with existing or previous customers by phone and email (all warm leads)
• Handling inbound enquiries with professionalism and care
• Supporting the sales and customer service team with daily tasks
• Assisting with general office admin across departments
• Updating customer records and using CRM systems accurately

Qualifications

• Strong communication skills - written and verbal
• A professional, friendly, and customer-first approach
• Comfortable speaking with customers over the phone
• Highly organised and reliable with good attention to detail
• Previous experience in customer service, sales support, or admin is preferred

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website