Customer Service Support

Mitie Group plc.; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Full training

Career development opportunities

Inclusive workplace culture

Job summary

Mitie Group plc. in Manchester is seeking a team of Customer Service Advisors / Schedulers / Supply Chain Agents to join a dynamic facilities management environment. You will be the first point of contact for customers, log and track workflows, and coordinate tasks to ensure on-time completion.

Roles offer full training, opportunities for career progression, and a supportive, inclusive culture as part of a leading FM business.

Qualifications

• Strong organisation skills and attention to detail.
• Comfortable with technology and eager to learn new systems.
• Excellent communication skills, both written and verbal English.
• A proactive and logical approach to problem-solving.

Responsibilities

• Act as the first point of contact for customer, handling enquiries with professionalism and care
• Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location and expertise
• Use internal systems to log, manage and track workflows, ensuring accuracy and efficiency
• Monitor job progress, proactively following up on outstanding tasks and escalating where necessary
• Maintain strong communication with engineers, customers and stakeholders to ensure smooth operations

Job description

Role: Customer Service Advisors / Schedulers / Supply Chain Agents
Hours: Day & Night Shift available
Location: Wythenshawe, Manchester

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a range of Customer Service Support roles who are looking to launch or advance their career in a dynamic, support and technology-focused environment.

Role Responsibilities:

• Act as the first point of contact for customer, handling enquiries with professionalism and care
• Allocate and coordinate tasks, ensuring jobs are assigned based on priority, location and expertise
• Use internal systems to log, manage and track workflows, ensuring accuracy and efficiency
• Monitor job progress, proactively following up on outstanding tasks and escalating where necessary
• Maintain strong communication with engineers, customers and stakeholders to ensure smooth operations

Ideal Qualities Include:

• Strong organisation skills and attention to detail
• Comfortable with technology and eager to learn new systems
• Excellent communication skills, both written and verbal English
• A proactive and logical approach to problem-solving

What's in it for you?

• Full training and career development opportunities
• A supporting and inclusive workplace culture
• Opportunities for growth within a leading Facilities Management business