Customer Service Support

Michael Page (UK); Holmfirth; On-site; GBP 26,000 - 28,000; Full time

Job summary

A reputable organization is seeking a Customer Support professional in Holmfirth. The candidate will assist Sector Managers, manage sales orders, and ensure high customer satisfaction. The role requires strong communication skills and experience in a similar position. The competitive salary ranges from £26,000 to £28,000 per annum, with additional benefits including 24 days of annual leave.

Benefits

Competitive salary

On site parking

24 days annual leave

Benefits package

Qualifications

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Ability to work independently and within a team.

Responsibilities

• Assist Sector Managers with daily tasks and inquiries.
• Ensure accurate data recording in the CRM system.
• Handle customer orders and coordinate with relevant teams.

Skills

Customer relationship management

Communication skills

Problem-solving

Attention to detail

Organizational skills

Tools

CRM systems

Job description

• Exciting new position with a reputable organisation.
• Immediate start with fantastic benefits package.

About Our Client

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Job Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

The Successful Applicant

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

What's on Offer

• Competitive salary of approximately £26,000 to £28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package