Customer Service Support

Inpost; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A logistics company in Truro is seeking a Part Time Customer Service Support to join their team. The role involves managing customer inquiries, data inputting, and administrative tasks. Ideal candidates will have strong communication skills, be able to work under pressure, and be a team player. Join a rapidly evolving business where every day presents new challenges and opportunities.

Qualifications

• Strong communication skills are essential.
• Ability to handle pressure and meet deadlines.
• Experience in collaborative team settings.

Responsibilities

• Collaborate with team members to understand customer requirements.
• Address customer inquiries and provide effective solutions.
• Perform data inputting accurately and efficiently.

Skills

Good written and verbal communication skills

Able to work under pressure

Team player

Problem Solving

Excellent time-management skills

Ability to communicate effectively at all levels

Accuracy

Job description

Overview

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for a Part Time Customer Service Support to join our Truro team! We're leading the logistics revolution, powering deliveries across the UK for some of the nation's biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you're handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency. As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.

Responsibilities

• Working closely with the other members of the Team in order to fully understand Customer and Suppliers requirements and expectations.
• Dealing with customer enquiries
• Data inputting
• General administration duties
• Support with any other "ad hoc" administrative tasks
• Investigate and conclude customer queries

Qualifications

• Good written and verbal communication skills
• Able to work under pressure
• Team player
• Problem Solving
• Excellent time-management skills
• Ability to communicate effectively at all levels
• Accuracy

At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!