Customer Service & Supply Planner 6 Month FTC - Pharmaceuticals

ZipRecruiter; Reading; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A global pharmaceutical company based in Reading is seeking an experienced individual to oversee supply chain operations and enhance customer service processes. This hybrid role involves processing customer orders and ensuring compliance with medical product regulations. Ideal candidates will possess strong organisational and communication skills, with a focus on customer service. The position offers a competitive salary of up to £40,000 and an ASAP start with a 6-month fixed-term contract.

Qualifications

• Proven experience in a supply chain role.
• Strong customer service orientation.
• Ability to prioritise tasks effectively.

Responsibilities

• Process customer orders, returns, and invoices.
• Support administration for distributors in the UK and Ireland.
• Ensure GDP compliance and assist with product recalls.

Skills

Customer focus

Organisational skills

Communication skills

Attention to detail

Proactive problem-solving

Job description

Overview

This role will oversee supply chain operations and ensure smooth customer service processes. Our client is a global pharmaceutical company based in Reading and requires someone who is customer focused and can hit the ground running.

Responsibilities

• Process customer orders, returns, invoices, and handle general enquiries.
• Support administration for distributors and wholesalers in the UK and Ireland.
• Assist with stock control, reconciliation, and compliance checks.
• Coordinate deliveries from overseas and liaise with logistics and quality teams.
• Ensure GDP compliance, including involvement in product recalls.
• Set up new customers and maintain accurate system data.
• Provide support during colleague absences and help resolve stock issues.

Profile / Qualifications

• Proven experience in a similar role and be available for an ASAP start.
• Strong customer focus with a proactive and solution-oriented mindset.
• Highly organised with the ability to prioritise tasks effectively.
• Reliable, efficient, and detail-oriented.
• Excellent communication skills and a collaborative team player.
• Flexible, helpful, and professional attitude.
• Committed to compliance with medical product regulations.

Job Offer

Up to c.£40,000.

Hybrid working from Reading office (2 days pw onsite).

ASAP start - 6 month FTC