Customer Service Supervisor-Retail

Azores Cambridge Bakery; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Supervisor to lead a dedicated team in delivering exceptional service. This role involves supervising staff, training new hires, and ensuring smooth operations within the bakery. You will be responsible for managing inventory, handling customer requests, and preparing sales reports. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact in a vibrant team setting.

Qualifications

• Experience in customer service and staff supervision is essential.
• Ability to train staff and manage inventory effectively.

Responsibilities

• Supervise and train staff while managing customer service operations.
• Resolve customer complaints and maintain inventory levels.

Skills

Customer Service

Staff Supervision

Training and Development

Inventory Management

Sales Reporting

Job description

Customer Service Supervisor

Azores Cambridge Bakery is looking for a customer service supervisor to perform the following tasks:

1. Supervise staff (apprentices, stages hands, design team, etc.)
2. Assign sales workers to duties
3. Hire and train or arrange for training of staff
4. Order merchandise
5. Authorize return of merchandise
6. Establish work schedules
7. Sell merchandise
8. Prepare reports on sales volumes, merchandising and personnel matters
9. Resolve issues that may arise, including customer requests, complaints and supply shortages
10. Organize and maintain inventory
11. Supervise and co-ordinate activities of workers
12. Conduct performance reviews
13. Supervise office and volunteer staff

Interested candidates will apply with a resume and cover letter at [e-mail]

For more information about Azores Cambridge Bakery, feel free to contact us or call us at 1-800-393-8060.