Customer Service Supervisor Libraries

Wakefield Council; Wakefield; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a highly motivated Customer Service Supervisor to join their library service team. This permanent part-time role offers the chance to enhance the customer experience in a welcoming environment. The ideal candidate will possess excellent interpersonal skills and a strong background in customer service, ensuring patrons feel valued and inspired to return. With a focus on engaging with both adults and children, this position is perfect for those who thrive in dynamic environments and enjoy making a positive impact in their community.

Qualifications

• Erfahrung in einem kundenorientierten Umfeld.
• Gute ICT-Kenntnisse, einschließlich Microsoft Office.

Responsibilities

• Leitung des Kundenserviceteams in der Bibliothek.
• Sicherstellung eines einladenden Umfelds für die Kunden.

Skills

Kundenservice

Interpersonelle Fähigkeiten

ICT-Kompetenz

Microsoft Office

Stressbewältigung

Tools

Microsoft Office

Job description

Job Opportunity: Customer Service Supervisor at Wakefield One Library

We have an opportunity for a highly motivated individual with a passion for delivering exceptional customer service to join our library service. The position is within the team at Wakefield One Library as a Customer Service Supervisor.

Libraries are responsible for providing a welcoming environment that enhances the customer experience, inspires patrons to return, and promotes the service to others.

This is a 20.00 hours per week, permanent position, which includes working every other Saturday.

Requirements:

• A positive and flexible approach
• Excellent interpersonal skills
• Previous experience in a customer-facing environment
• A good standard of ICT proficiency, including working knowledge of Microsoft Office and web-based packages
• A calm approach when dealing with complex and stressful situations
• The ability to engage and interact appropriately with both adults and children

Want to Know More?

If you would like to learn more about the role, the recruitment process, or working for Wakefield Council, please contact Andrea Milligan.

Tel: [phone]

Email: [e-mail]

To apply, please click the Apply Now link below.