Customer Service Supervisor (Hiring Immediately)

Client:

Co-op

Location:

76/78 Countesswells Road, Aberdeen, AB15 7YJ

Job Category:

Other

EU work permit required:

Yes

Job Views:

10

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

Closing date: 29-04-2025

Location: 76/78 Countesswells Road, Aberdeen, AB15 7YJ

Pay: £13.65 per hour

Contract: 24 hours per week + regular overtime, permanent, part-time

Working pattern: Shifts of 5:30am to 2pm or 2pm to 10:30pm including weekends, to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You will lead the store team by coaching and supervising Customer Team Members, deputise for the Store Manager, and perform various tasks like re-stocking shelves and cleaning spillages.

What you’ll do

• Provide friendly, welcoming, and helpful service, support tasks on the post office counter, manage the store, and handle challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture.
• Ensure the store remains safe, legal, and operational.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support the store manager by deputising and delivering HR processes.
• Introduce new products and services, implement changes, and encourage feedback.
• Build community relationships and support local initiatives.

This job would suit people who have

• A genuine care for customers and members’ needs.
• Ability to balance leading/supporting and hands-on tasks.
• Great people skills and relationship-building abilities.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop leadership skills.
• Flexibility to work various shifts.

Why Co-op?

• Paid training and support for career development.
• 30% discount on Co-op products, 10% on other brands.
• Pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay early.
• 36 days holiday including bank holidays (pro-rata for part-time).
• Virtual healthcare services for you and family.
• Employee assistance services available 24/7.
• Rota sharing three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create inclusive environments. We support applicants with disabilities through reasonable adjustments and are part of the Disability Confident scheme. When applying, indicate if you'd like to be considered under this scheme.

As part of the application, you will complete two online assessments (~20 minutes). We may remove the vacancy before the closing date.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more info.

Bank or payment details should not be provided when applying. All applications must be made via the 'Apply now' button.

Created on 28/04/2025 by JR United Kingdom