Customer Service Supervisor

Welcome Break; Warrington; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working patterns

50% off onsite brands

My Welcome Break discounts

Incentive schemes

Career progression from Site Manager/\

Job summary

Welcome Break is seeking a Customer Service Supervisor at Burtonwood, Warrington. You’ll lead our customer service and maintenance teams to deliver exceptional service, keep facilities immaculate and ensure a safe, welcoming environment for every customer on the move.

This hands-on leadership role requires ownership of site cleanliness, proactive maintenance, audits and inspections, and compliance with health and safety standards.

Qualifications

• Supervisory experience in a fast-paced retail, catering or customer service setting.
• Proven ability to lead, coach and develop teams.
• Strong standards for cleanliness, safety and compliance.
• Remain calm under pressure and manage high-volume workloads.
• Experience coordinating repairs and contractors.
• Ambition to grow into future leadership roles.

Responsibilities

• Lead customer service and maintenance teams to deliver exceptional service.
• Ensure immaculate facilities and a welcoming environment.
• Oversee health and safety and compliance across all areas.
• Work with Site Leader to resolve issues and keep operations smooth.
• Lead on audits and inspections and coordinate repairs with contractors.
• Drive a culture of caring, teamwork and delivery.

Skills

Supervisory experience

Team leadership

Coaching & development

Standards & compliance

Audits & inspections

Problem solving under pressure

Job description

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Burtonwood, Great Sankey, Warr, United Kingdom, WA5 3AX

Job ID: 129325

Cleaning/Customer Service Supervisor
Welcome Break, BURTONWOOD, WARRINGTON, WA5 3AX

Minimum hours 28 over 4 days - Overtime available to cover absence

Ready to lead from the front and set the standards that customers notice straight away?

As a Customer Service Supervisor at Welcome Break, you’ll lead our customer service and maintenance teams to deliver exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move.

This is a hands‑on leadership role where you’ll take ownership of site cleanliness and hygiene, support proactive and reactive maintenance, and make sure health & safety and compliance standards are followed across all areas. As a Customer Service Supervisor , you’ll work closely with the Site Leader and the customer service team, stepping in to solve problems quickly and keeping everything running smoothly behind the scenes.

A Customer Service Supervisor will also lead on audits and inspections, liaise with different areas of the business, customer feedback and help create a culture where We Care, We Are a Team, and We Deliver every day.

This role could be a great fit if you:

• Have supervisory experience in a fast‑paced retail, catering or customer service environment
• Enjoy leading, coaching and developing teams and know how to get the best out of people
• Take real pride in standards from site cleanliness and presentation to safety and compliance
• Can stay calm under pressure, prioritise quickly and keep things moving in a high‑volume environment
• Are confident handling audits, inspections and day to day problem solving, including coordinating repairs and contractors
• Are ambitious and keen to grow your leadership career with clear progression opportunities

If you’re looking for a role where you can make a visible difference every day leading great teams, protecting standards and creating a site customers are proud to stop at, we’d love to hear from you!

What you’ll get as a Customer Service Supervisor at Welcome Break:

• Flexible working patterns that fit your lifestyle
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear career progression from Site Manager roles in Operations or specialised Head Office roles out in the field
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.