Customer Service Supervisor

Booker Group; Stirling; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading wholesaler in Stirling is seeking a Duty Manager to oversee a team and ensure exceptional customer service. You'll engage with customers and lead a compliant, efficient team in a fast-paced environment. Ideal for those looking to progress in a retail career with extensive benefits and discounts available.

Benefits

10% off at Booker

Colleague discounts at Tesco

Discount on insurance and health checks

Retirement savings plan

Life assurance coverage

Qualifications

• Passion for providing exceptional customer service.
• Experience in supervisory or managerial roles.
• Flexibility and adaptability in a fast-paced environment.

Responsibilities

• Ensure team compliance with legal standards and company procedures.
• Train the team in cash handling to minimize losses.
• Engage with customers to resolve issues and improve satisfaction.
• Manage payroll records accurately and in a timely manner.

Skills

Exceptional customer service

Flexibility and adaptability

Team management

Excellent communication

Practical retail trade experience

Job description

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• Location: Whitehouse Road, (Off Kerse Road), Spring Kerse Industrial Estate, Stirling
• Contract Type: Permanent
• Closing Date: 31 July, 2025
• Business Unit: Booker Wholesale

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Whitehouse Road, (Off Kerse Road), Spring Kerse Industrial Estate, Stirling FK7 7SP

About the role

This role places you at the forefront of our Business Centre. It is a fast-paced, challenging position that offers great exposure to our vibrant customer base, where you will influence the service we provide. You will manage a team of over 40 colleagues and serve as a Duty Manager at times throughout the week. This is a fantastic opportunity to start a career in Food Wholesaling within a successful team.

Main Responsibilities

• Ensuring team compliance with legal standards and company procedures
• Training your team in cash handling to minimize losses
• Controlling debt and recovering overdue or failed payments
• Maintaining accurate and timely payroll records
• Engaging with customers to resolve issues and improve satisfaction
• Liaising with department Supervisors to monitor delivery orders
• Managing a customer-focused team in reception and checkout areas

You will need

• Passion for providing exceptional customer service
• Flexibility, adaptability, and team management skills
• Excellent communication skills with supervisory or managerial experience
• Practical retail trade experience

What's in it for you

At Booker, we offer a great working environment and career progression opportunities, along with a comprehensive benefits package:

• A Booker colleague card with 10% off at Booker and double discount events thrice yearly
• After 3 months, a Tesco colleague discount card with 10%-15% off at Tesco, plus discounts at Tesco Cafe and F&F
• 10% off pay monthly & SIM deals with Tesco Mobile
• Up to 30% off car, pet, and home insurance at Tesco Bank
• Free eye tests and discounts on glasses and contact lenses
• 50% off health checks at Tesco Pharmacy
• Discounted RAC breakdown cover rates
• Access to discounted deals on everyday purchases and a cycle-to-work scheme
• After 3 months, eligibility for our Save As You Earn share scheme
• Retirement savings plan with up to 5% employer match
• Life assurance coverage
• Health and wellbeing resources, including Employee Assistance Programme and Virtual GP