Customer Service Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; St Leonards; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food wholesaler in St Leonards is seeking a Duty Manager to oversee a team of over 40 colleagues. This dynamic role emphasizes exceptional customer service and operational compliance within a fast-paced environment. Ideal candidates will possess supervisory experience and a passion for retail. This is a fantastic opportunity to grow your career in Food Wholesaling.

Qualifications

• Passionate about delivering exceptional customer service.
• Flexible and adaptable with team management experience.
• Strong communication skills with some supervisory background.

Responsibilities

• Ensure team compliance with legal standards.
• Train team in cash handling and minimize losses.
• Control debt and recover overdue payments.
• Maintain accurate payroll records.
• Engage with customers to resolve issues and gather feedback.
• Liaise with department Supervisors on delivery orders.
• Manage customer-focused teams in reception and checkout areas.

Skills

Exceptional customer service

Team management

Excellent communication skills

Practical experience in retail

Job description

This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that offers great exposure to our vibrant customer base, allowing you to influence the quality of service we provide. You will manage a team of over 40 colleagues and play a key role within the store's management team, serving as Duty Manager at times throughout the week.

This is a fantastic opportunity to be part of a successful team and to kick-start a career in Food Wholesaling.

Key Responsibilities:

1. Ensuring team compliance with legal standards and company procedures at all times.
2. Training your team in cash handling to minimize losses.
3. Controlling debt and recovering overdue or failed payments from customers.
4. Maintaining accurate and timely payroll records.
5. Engaging with customers to resolve issues and utilize feedback to improve service and satisfaction.
6. Liaising with other department Supervisors to monitor delivery orders.
7. Managing a team of customer-focused individuals in reception and checkout areas.

Qualifications and Skills:

1. Passionate about providing exceptional customer service.
2. Flexible, adaptable, and enjoys managing a team.
3. Excellent communication skills with some supervisory or managerial experience.
4. Practical experience in the retail trade.