Customer Service Supervisor

University of Southampton Malaysia; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

An educational institution seeks a full-time Customer Services Supervisor to enhance student well-being at the Halls of Residence. Responsibilities include overseeing reception operations, providing customer service, and managing team workflows. The role demands excellent communication skills and software competency. A 36-hour workweek with various shift patterns is offered, along with additional employment benefits.

Qualifications

• Ability to manage small teams and one's own workload.
• Competency in various systems and spreadsheets.
• Strong administrative skills for Health and Safety checks.

Responsibilities

• Support the smooth running of Halls of Residence.
• Provide customer service to students.
• Manage workloads of Reception Assistant teams.

Skills

Excellent communication skills

Competent in software and spreadsheets

Self-motivation

Job description

We are recruiting for a full-time permanent Customer Services Supervisor, within the Wessex Lane Halls Facilities team in our Residential Services department. This role will be covering both Wessex Lane and City Gateway halls of residence, with the primary work location being Wessex Lane.

Residential Services at the University of Southampton offer accommodation to thousands of undergraduate, post graduate and families coming to study at the University. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,500 rooms, along with continued development of our halls offer, to enhance student experience.

Responsibilities

You will be part of a team of staff who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence. The main responsibilities of the Facilities Management team include:

• Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provision
• Providing administrative support for routine tasks such as Health and Safety checks.
• Managing the workload of the Reception Assistant teams to ensure the smooth running of our Receptions of an evening.
• Project work as delegated by the Residential Service Supervisor/Residential Services Management team
  
  

The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner.

Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.

The position offers a 36 hour/week contract and is complimented by a range of other employment benefits. The working hours will be on a rota working shifts of either 8am-4pm, 9 am to 5pm, 10am to 6pm or if the need arises 12pm-8pm.

Email details to a friend

Apply Online

Further Details

• Job Description and Person Specification
  
  

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.

Share

View All Vacancies