Customer Service Supervisor

Compass Group UK; Shrewsbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is recruiting a Customer Service Supervisor to oversee operations in Defence, ensuring high standards of service. This full-time role involves supervising teams, managing deliveries, and maintaining hygiene standards while promoting a supportive work environment. Candidates should possess strong communication skills and a customer service focus.

Qualifications

• Previous experience supervising frontline teams within a similar environment.
• Good communication skills to liaise with team members and customers.
• Able to comply with health and safety regulations.

Responsibilities

• Ensure all deliveries are checked and stored promptly.
• Supervise a small team and create a positive environment.
• Comply with food handling and hygiene standards.

Skills

Communication

Team player

Customer service focused

Self-motivated

Ability to work under pressure

Job description

We're currently recruiting a dedicated Customer Service Supervisor to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 37.5 hours per week.

As a Customer Service Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Please note: This role is contracted to 3 weeks per year

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Ensuring all deliveries are checked and stored promptly and correctly
• Supervising a small team, creating a positive environment where you team feel welcomed and supported
• Being a responsible key holder
• Using the till, taking order and receiving payments
• Assisting with weekly bookwork and any other duties that are necessary
• Producing weekly rotas following the managers guidelines
• Placing orders for stock to maintain the correct stock levels
• Delegating where necessary and ensuring the team are pro-active at all times
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Supervisor will:

• Previous experience supervising frontline teams within a similar environment
• Good communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
• Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
• Customer service focused
• Team player and can-do attitude
• Takes pride in personal appearance and hygiene
• Self-motivated and able to use own initiative
• Ability to work under pressure whilst maintaining a positive attitude

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/0807/94614001/52605960/WJ #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!