Customer Service Supervisor

JR United Kingdom; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing company in Preston is seeking a Customer Service Supervisor to enhance their service offerings. This role involves managing customer orders and collaborating with production teams, making it ideal for seasoned customer service professionals. The position offers a competitive salary based on experience and full-time contract, with part-time hours possible.

Qualifications

• Experienced customer service professional.
• Background in manufacturing or distribution preferred.
• Comfortable leading a small team.

Responsibilities

• Manage customer orders through internal processes.
• Provide quotes and handle customer queries.
• Collaborate with production teams.

Skills

Customer Service

Process Management

Team Leadership

Communication

Tools

Sage

Job description

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Customer Service Supervisor, Preston, Lancashire

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Client:

Handley James

Location:

Preston, Lancashire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are seeking a hands-on Customer Service Supervisor to strengthen their service offering.

Reporting to the Operations Director, responsibilities include:

• Managing customer orders through internal processes
• Establishing processes to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer queries
• Collaborating with production teams

The ideal candidate is an experienced customer service professional with a background in implementing and maintaining processes from the ground up. You should be comfortable working directly with customers and leading a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. A confident, positive approach and a 'customer comes first' attitude are essential. Experience with Sage or similar order input systems is desirable.

This role offers a salary between £25,000 and £35,000 DOE, with the contract type to be discussed. It is a full-time position, but part-time hours may be considered.

Applicants must reside within commuting distance of St Helens.