Customer Service Supervisor

Tesco Hungary; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading food wholesaler as a Duty Manager. This role involves managing a team, ensuring compliance with standards, and providing exceptional customer service. With significant responsibilities and challenges, this position offers a great opportunity to grow your career in Food Wholesaling.

Benefits

Flexible working arrangements

Diversity and inclusion initiatives

Qualifications

• Supervisory or management experience required.
• Practical retail experience is essential.

Responsibilities

• Ensure team compliance with legal standards and company procedures.
• Train team in cash handling to minimize losses.
• Control debt and recover overdue payments.
• Maintain accurate payroll records.
• Engage with customers to resolve issues.

Skills

Customer Service

Team Management

Communication

Flexibility

Adaptability

Job description

This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that offers great exposure to our vibrant customer base, allowing you to influence the service we provide. You will manage a team of over 40 colleagues and serve as a Duty Manager at times throughout the week.

This is a fantastic opportunity to be part of a successful team and start a career in Food Wholesaling.

Your responsibilities will include:

1. Ensuring team compliance with legal standards and company procedures
2. Training your team in cash handling to minimize losses
3. Controlling debt and recovering overdue or failed payments
4. Maintaining accurate payroll records
5. Engaging with customers to resolve issues and improve satisfaction
6. Liaising with other department supervisors to monitor delivery orders
7. Managing a customer-focused team in reception and checkout areas

To succeed in this role, you should have:

• A passion for providing exceptional customer service
• Flexibility, adaptability, and enjoyment in managing a team
• Excellent communication skills and some supervisory or management experience
• Practical retail experience

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses across the country. We operate over 190 branches, distribution centers, logistics sites, and support centers.

We are committed to diversity, equity, and inclusion, ensuring everyone feels represented and can be themselves at work. We support flexible working arrangements and welcome conversations about your needs during the application process.

Booker is a Disability Confident employer, committed to an inclusive and accessible recruitment process. For accessibility support, please contact [e-mail].

Please note:

• Candidates must be over 18 for roles involving early morning or late evening shifts, warehouse work, alcohol-related areas, or driving.
• High volumes of applications may lead to early closing of roles. We provide feedback only to interviewed candidates.

Booker Group is part of Tesco plc but operates separately, with different benefits. Visit www.bookergroupjobs.co.uk for more information.