Customer Service Supervisor

B&M Retail; Peterborough; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading UK retailer is seeking a Customer Service Supervisor for their store in Peterborough. The ideal candidate will manage customer service operations, ensuring excellence in service delivery while supporting team development. Applicants should have experience in supervising teams, strong numerical skills, and the ability to thrive in a fast-paced environment. Plenty of benefits, including store discounts, are offered.

Benefits

Store discounts

Discounts for retailers and hospitality through a colleague portal

Qualifications

• Experience supervising/managing a small team in a fast-paced retail environment.
• Strong numerical and problem-solving skills.
• A flexible approach and a 'can do' attitude.
• The ability to think on your feet.

Responsibilities

• Support the Customer Service Manager in running the cash office and checkout area.
• Ensure colleagues deliver exceptional customer service.
• Merchandise the store to provide a welcoming environment.
• Protect and safeguard the Company assets.

Skills

Team management experience

Numerical skills

Problem-solving skills

Flexible attitude

Job description

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Boongate Retail Park, Peterborough! This is a permanent, part time role and will require the flexibility to work shifts in the daytime, evenings and at weekends.

We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

Role Responsibilities

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal Candidate

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

Essential Requirements

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.

At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more!

Our roles don’t tend to be around for long, so apply now to avoid disappointment!