Customer Service Supervisor

Tesco Hungary; Oban; On-site; GBP 28,000 - 36,000; Full time

Job summary

Tesco Hungary recherche un Duty Manager pour son centre d'affaires à Oban. Ce poste de 38 heures par semaine implique la gestion d'une équipe, le service à la clientèle, et des interactions avec divers départements. Une expérience en management et un sens du service sont essentiels. Nous accueillons les candidatures de toutes personnes, et favorisons la diversité et l'inclusion au sein de notre équipe.

Qualifications

• Expérience en supervision ou gestion d'une équipe exigée.
• Passionné par le service à la clientèle.
• Expérience pratique dans le commerce de détail souhaitée.

Responsibilities

• Gérer une équipe de plus de 40 collègues.
• Assurer la conformité aux normes légales et procédures de l'entreprise.
• Engager avec les clients pour résoudre les problèmes et améliorer le service.

Skills

Service à la clientèle

Communication

Gestion d'équipe

Flexibilité

Adaptabilité

Job description

*This role is for 38 hours per week, 5 out of 7 days including weekends*

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is aDisability Confident Committedemployer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk