Customer Service Supervisor

B&M Retail; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

B&M Retail is seeking a Customer Service Supervisor for its Riverside Retail Park location in Norwich. This part-time role involves managing the checkout area and supporting customer service operations in a fast-paced retail environment. Ideal candidates are enthusiastic team players, capable of supervisory duties, with a strong focus on exceptional customer experience.

Benefits

Employee Discounts

Career Development Opportunities

Qualifications

• Experience supervising/managing a small team in a fast-paced retail environment.
• Strong numerical and problem-solving skills.
• A flexible approach and a ‘can do’ attitude.

Responsibilities

• Support the Customer Service Manager in running the cash office and checkout.
• Ensure exceptional customer service delivery.
• Train and provide colleagues with necessary skills.

Skills

Customer Service

Numerical Skills

Problem Solving

Flexibility

Team Player

Job description

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team at Riverside Retail Park, Norwich! This is a permanent, part time role working 30 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.

We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

You Will Also

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets
  
  

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It Is Essential That You Have The Following

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet
  
  

At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! For further information, please click here

Our roles don’t tend to be around for long, so apply now to avoid disappointment!

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.