Customer Service Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; Morpeth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food wholesaler in Morpeth is looking for a Duty Manager to oversee store operations and manage a team of over 40 colleagues. This role involves ensuring legal compliance, resolving customer issues, and fostering a positive team environment. Ideal candidates will have retail experience and a passion for exceptional customer service.

Qualifications

• Experience in supervising or managing a team is preferred.
• Passionate about providing exceptional customer service.
• Practical experience in the retail trade is beneficial.

Responsibilities

• Manage a team of over 40 colleagues in a fast-paced environment.
• Ensure compliance with legal standards and company procedures.
• Engage with customers to resolve issues and improve service.

Skills

Customer service focus

Team management

Communication

Flexibility

Retail experience

Job description

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade