Customer Service Supervisor

Tesco Retail; Inverness; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Booker Group is seeking a Duty Manager to lead a team of over 40 colleagues within our Food Wholesaling operations. You will be part of the store's management team, stepping in as Duty Manager at times through the week to ensure smooth daily operations and excellent customer service.

You'll drive compliance with legal standards and company procedures, oversee cash handling, payroll records, and customer satisfaction, and collaborate with department Supervisors to monitor orders for delivery.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible and adaptable; able to supervise or manage a team.
• Strong communication skills and supervisory experience.
• Practical experience in the retail trade.

Responsibilities

• Ensure team compliance with legal standards and company procedures at all times.
• Ensure that your team are fully trained in cash handling to minimise losses.
• Control debt and recover overdue or failed payments from customers.
• Maintain accurate and timely payroll records.
• Engage with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
• Liaise with other department Supervisors to monitor orders for delivery.
• Managing a team of customer focused individuals throughout reception and checkout area.

Skills

Customer service

Team leadership

Communication

Retail experience

Job description

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

To be successful in this role your skills and experience will include:

• Passionate about providing exceptional customer service
• Flexible, adaptable and enjoys working with, as well as managing a team
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk