Customer Service Supervisor-

Swissport International AG; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Swissport International AG in London Heathrow is seeking a Customer Services Supervisor to lead teams delivering passenger services for passengers with reduced mobility, ensuring smooth airport operations.

You will motivate staff, manage attendance, performance, and training, and coordinate with airport authorities while maintaining accurate operational data.

Fluent English is required; aviation experience and a passion for service and development of colleagues are highly valued.

Qualifications

• Experience working in aviation, ideally in an airside operational role.
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
• Fluent spoken and written English (additional languages beneficial)
• A desire to lead and develop other teams and team members.

Responsibilities

• Lead and motivate staff to deliver excellent customer experiences
• Manage attendance, performance and training needs
• Ensure compliance with safety, security and operational procedures
• Resolve customer issues quickly and professionally
• Oversee PRM resource planning, deployment and equipment maintenance
• Liaise with airport authorities and maintain accurate operational data
• Report and address incidents, supporting investigations and corrective actions

Skills

Aviation experience

Team leadership

Customer service

Communication skills

Shift flexibility

Job description

Overview

Customer Services Supervisor

Location: London Heathrow

Swissport is looking for a motivated Supervisor Passenger Services to lead teams delivering exceptional support to passengers with reduced mobility. If you’re a strong communicator with a passion for service and team leadership, this role puts you at the heart of the airport operation.

Responsibilities

• Lead and motivate staff to deliver excellent customer experiences

• Manage attendance, performance and training needs

• Ensure compliance with safety, security and operational procedures

• Resolve customer issues quickly and professionally

• Oversee PRM resource planning, deployment and equipment maintenance

• Liaise with airport authorities and maintain accurate operational data

• Report and address incidents, supporting investigations and corrective actions

Qualifications

QUALIFICATIONS AND COMPETENCIES

• Experience working in aviation, ideally in an airside operational role.
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• To have undertaken or be prepared to undertake active supervision within three months of being appointed into role
• Fluent spoken and written English (additional languages beneficial)
• A desire to lead and develop other teams and team members.