Customer Service Supervisor

Booker Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading wholesaler in the UK is seeking a manager to lead a team providing exceptional customer service. You will ensure compliance with legal standards and train staff to minimize losses. The ideal candidate should have retail experience, excellent communication skills, and a passion for customer service. This position offers a great opportunity to advance your career in food wholesaling.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable, and enjoys managing a team.
• Excellent communicator with supervisory experience.
• Practical experience in the retail trade.

Responsibilities

• Ensure team compliance with legal standards.
• Train team in cash handling to minimize losses.
• Control debt and recover overdue payments.
• Maintain accurate payroll records.
• Engage with customers to resolve issues.
• Liaise with department Supervisors on delivery orders.
• Manage a team in the reception and checkout areas.

Skills

Exceptional customer service

Team management

Communication skills

Flexibility and adaptability

Practical retail experience

Job description

Overview

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

Qualifications

• To be successful in this role your skills and experience will include:
• Passionate about providing exceptional customer service
• Flexible, adaptable and enjoys working with, as well as managing a team
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade