Customer Service Supervisor

University of Southampton; Eastleigh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent UK university is seeking a full-time Customer Services Supervisor to support the smooth running of their Halls of Residence. Responsibilities include assisting management, providing administrative support, and managing reception teams. Ideal candidates should possess strong communication skills and be self-motivated. The position offers a 36-hour work week with flexible shifts.

Qualifications

• Competent in new software packages and proficiency with systems and spreadsheets.
• Ability to manage small teams and personal workload.

Responsibilities

• Assist in the day-to-day running of hall complex or customer service provision.
• Provide administrative support for Health and Safety checks.
• Manage Reception Assistant teams to ensure smooth operations.

Skills

Communication skills

Software competency

Self-motivation

Job description

Overview

We are recruiting for a full-time permanent Customer Services Supervisor, within the Wessex Lane Halls Facilities team in our Residential Services department. This role will be covering both Wessex Lane and City Gateway halls of residence, with the primary work location being Wessex Lane.

Residential Services at the University of Southampton offer accommodation to thousands of undergraduate, post graduate and families coming to study at the University. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,500 rooms, along with continued development of our halls offer, to enhance student experience.

You will be part of a team of staff who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence.

Responsibilities

• Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provision
• Providing administrative support for routine tasks such as Health and Safety checks.
• Managing the workload of the Reception Assistant teams to ensure the smooth running of our Receptions of an evening.
• Project work as delegated by the Residential Service Supervisor/Residential Services Management team

Qualifications and Skills

• The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner.
• Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.

Additional Information

The position offers a 36 hour/week contract and is complimented by a range of other employment benefits. The working hours will be on a rota working shifts of either 8am-4pm, 9 am to 5pm, 10am to 6pm or if the need arises 12pm-8pm.